Announcements
Support for Outside Hosting Services
Many of you I've worked with for years, so you know how much I love to be helpful. Regardless of the question, I do my best to get you pointed in the right direction, frequently without billing for the assistance. I believe in service, and hope it shows!
At times, however, with enough clients, answering support questions off-the-clock can make it difficult to promptly serve those that have paid for help. So to be fair to all--and particularly to those supporting GKH by purchasing hosting, I have to prioritize. Because hosting is my primary business, I'm starting there.
With that in mind, I will NO longer provide free tech support for outside hosting services without charge (i.e. non-GKH hosting). If you currently have a maintence agreement for web updates, I will continue to help resolve hosting issues that arise as part of that service, so nothing will change there. As you know, I've never pushed folks to purchase hosting from me just because I provide other services for them.
But for general hosting support when you do NOT host with Good Karma Host, please expect that time to be billable at normal, on-call hourly rates. I very much appreciate you value my input and advice, and am glad it's helpful enough you seek it out. But for those that would like the level of service I provide on hosting issues, I'm asking you to actually purchase hosting from me in order to expect it.
Likewise, I cannot help you evaluate other hosting services. I take pride in the services I offer and cannot possibly be objective when I have a vested interest in maintaining my own hosting business. There is a clear conflict of interest, and I don't want to jeapordize the intergrity of the advice I offer. I also want to stay clear of situations where I may be called to negatively evaluate a competitor's service, even if that evalution is accurate. Running down the competition is not good karma.
Thank you for your understanding.
Friday, July 30, 2010
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